Creating a Support Ticket

Ticket Creation

1. In a browser, browse to support.techknowpros.com
2. Enter the following information:
   
1. Contact Name: Your name
   
2. Company Name: The name of the company you work for
   
3. Email: Your work email address
   
4. Phone: A good number to get in contact with you
5. Subject: Brief summary of the support issue or request
   
6. Description: More detailed description of the issue or request. You can copy and paste screenshots directly in this field. 
   
7. Priority: The urgency of the issue or request. If this is an emergency please follow up with a phone call
   
8. Classification: 
   
1. Problem: Something isn't working properly and needs to be fixed.
   
2. Request: Some examples are new user, group, mailbox, or similar setup, new computer setup, help installing software. You need help but things are currently working as is. 
   
3. Question: I'll be happy to answer
   
4. Other: Anything else
   
9. Attach a file: You can upload any screenshots or documentation
   
3. Verify the captcha
   
4. Click Submit