Tech Know Pros Support Guidelines

Tech Know Pros Support Guidelines



Tech Know Pros Support Guidelines

It is becoming increasingly difficult to keep track of support requests via a wide array of communication methods. Therefore I am asking to centralize support requests into one system for ease of tracking as well as visibility. I try my hardest to respond to all requests the same day but too often I miss an email or text, or do not have a number saved and assume the call was spam. This should eliminate this almost entirely. 

Please use the ticketing system for all non emergency communications regarding technical support, issues, requests, new user setup, computer deployments, etc. I do appreciate that it takes a little longer to enter a ticket than send an email, but with your help I will be more effective at helping you. 

The new process is as follows:
  1. Open a ticket, instructions are here.
  2. I will do my best to respond by the end of the business day.
  3. If a support session is required I will send a link for scheduling.
  4. All other requests or questions will be responded to accordingly. 

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